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New additions - workaround needed!
Currently using the "old" style additions, we have two scenario's for engraving:-
a) Back engraving is included free of charge and the addition is applied automatically with the correct form being presented at checkout stage two (ie, the form with the right number of lines of engraving and number of characters per line).
b) Front engraving a standard £6 fee is applied. This works on a checkbox with an additional charge applied to the basket and the correct form being presented ONLY if the checkbox has been ticked (ie, if there is one line of engraving or six lines of engraving the right form is presented). Only about 50% of customers opt for front engraving if it is an option.
That will work well with the new additions if we only have one line of engraving on the front of the tag (we charge the same £6 fee whether there is one line of engraving or six lines of engraving on the front - the charge is made to stop the engraving machine, turn the tag over and engrave the second side).
The problem we have is with scenario B, front engraving.
1) The forms for front engraving are going to be presented on the page anyway so we need to find a way to make sure these are only filled out if a charge is made. So my understanding is that we would get rid of the checkbox for front engraving and apply a charge directly to the addition. This will work well if there is only one line of engraving - if it is filled out the charge is applied (I think).
2) If however a product has the option for say six lines of engraving on the front we can't find a way to make the charge apply effectively. For example - if we apply the charge just to line 1 of the front engraving then the customer will inevitably ignore line one and put their first line of engraving onto line 2 to avoid the charge. If we split the charge between the six lines then if someone only selects one or two lines of engraving we will be paid only £1 or £2 for a service which has a £6 value. If we charge £6 per line we are then not comparable to our competitors.
We can't make the front engraving a required field because not all customers want the front engraving.
Does anyone have any ideas of a get around for this? Hopefully I've been clear about what the issue is but if you need any further clarification please ask. I know it is a complicated scenario.
Many thanks.
a) Back engraving is included free of charge and the addition is applied automatically with the correct form being presented at checkout stage two (ie, the form with the right number of lines of engraving and number of characters per line).
b) Front engraving a standard £6 fee is applied. This works on a checkbox with an additional charge applied to the basket and the correct form being presented ONLY if the checkbox has been ticked (ie, if there is one line of engraving or six lines of engraving the right form is presented). Only about 50% of customers opt for front engraving if it is an option.
That will work well with the new additions if we only have one line of engraving on the front of the tag (we charge the same £6 fee whether there is one line of engraving or six lines of engraving on the front - the charge is made to stop the engraving machine, turn the tag over and engrave the second side).
The problem we have is with scenario B, front engraving.
1) The forms for front engraving are going to be presented on the page anyway so we need to find a way to make sure these are only filled out if a charge is made. So my understanding is that we would get rid of the checkbox for front engraving and apply a charge directly to the addition. This will work well if there is only one line of engraving - if it is filled out the charge is applied (I think).
2) If however a product has the option for say six lines of engraving on the front we can't find a way to make the charge apply effectively. For example - if we apply the charge just to line 1 of the front engraving then the customer will inevitably ignore line one and put their first line of engraving onto line 2 to avoid the charge. If we split the charge between the six lines then if someone only selects one or two lines of engraving we will be paid only £1 or £2 for a service which has a £6 value. If we charge £6 per line we are then not comparable to our competitors.
We can't make the front engraving a required field because not all customers want the front engraving.
Does anyone have any ideas of a get around for this? Hopefully I've been clear about what the issue is but if you need any further clarification please ask. I know it is a complicated scenario.
Many thanks.