Help Scout

[Ashley]

We are getting some unusual results for the HS 'phone' conversations. Also any idea how you can integrate with more that one BP site?

[Aban]

Does HS have an integrated chat function too (like LiveTalk but more prominent?). I have used the free version but want to set this up now with the paid version - I'd love to see this in action on someone's site if possible (or is it completely invisible front end so it only kicks in back end with support queries). Also I'm trying to work out how many accounts to have - there are 5 that currently provide sales support but that starts getting expensive on a per user per month basis so wondered if anyone else has used it on a reduced user basis and how you get on?

[Chrisg]

Does HS have an integrated chat function too (like LiveTalk but more prominent?). I have used the free version but want to set this up now with the paid version - I'd love to see this in action on someone's site if possible (or is it completely invisible front end so it only kicks in back end with support queries). Also I'm trying to work out how many accounts to have - there are 5 that currently provide sales support but that starts getting expensive on a per user per month basis so wondered if anyone else has used it on a reduced user basis and how you get on?

Helpscout integrates with Olark but does not have its own chat.

We only use the 4 users and we find that the savings far outweigh the costs.

Pass on my regards to Nadine.

[Fishpaste]

Random question.... Where exactly are all the emails etc stored... is it stored along with our Bluepark websites or is it held on the HelpScout servers?

[Chrisg]

Random question.... Where exactly are all the emails etc stored... is it stored along with our Bluepark websites or is it held on the HelpScout servers?

Everything is held on the Helpscout servers however you can opt for copies to be sent to your own emails.

[Ashley]

Everything is held on the Helpscout servers however you can opt for copies to be sent to your own emails.

We use it with Google Apps / Gmail - so Help Scout sends the email using Google's server - that way you get a copy in your sent items. I can flick through the conversations from my iPad / iPhone Gmail App (which are all threaded) to keep an eye on things. Also there is a copy / backup for your peace of mind - so you are not reliant on HS.

[Fidget]

Is it possible to use this link with more than one BP site on a single HS account? If so how would I go about it? If not any way to link up user accounts using the BP to BP API?

Also it would be good if you could click on the user's details on HS to visit the user in BP.

Did you ever find out if this was possible please?

[ThomasMurray]

Is there any plans to add features to the HelpScout integration in the future?

For example, a link on the HelpScout dashboard to the customer's account page in the BP admin area would be very handy, or even better, a number of links to their recent orders