Copying Product from Master to Slave, Image not working

[jhpe07]

I have used my master to copy products to the slave sites with no trouble whatsoever, however recently I have been using PNG formatted images, and have noticed that all the product details copy over, including the image file names, but when viewing the product on the the slave site, the image is dead, and the file size of the copied image is 0kb.

Can this error be corrected please Rich and team.

[Rich]

It should work, PNGs are treated no differently.

Please email in with a link to an example product on the master site that won't copy over the images.

[jhpe07]

This is the master site version:

http://www.personalised-jewellery.co.uk/boys-id-bracelet-sterling-silver-diamond-by-d-for-diamond-personalised.html

and this is the slave site version:

http://www.childrens-jewellery.co.uk/boys-bracelets/boys-id-bracelet-sterling-silver-diamond-by-d-for-diamond-personalised.html

[Fields of Blue]

It should work, PNGs are treated no differently.

Please email in with a link to an example product on the master site that won't copy over the images.

As a matter of interest none of our images have transferred over in the past week or so, (they did originally)

[Rich]

This is a strange one, the image import via the API and CSV was indeed not working. We upgraded some server software a week ago, this appears to be a casualty of that upgrade - although there was no clear bug to correct.

I've put in a workaround which writes the file in a different way, this appears to fix the problem comprehensively.

Due to the API's file modification time check, you will need to delete the zero-size images first before the publish function will overwrite them.

The easiest way is probably to use FTP and order by size, do it for all four image directories - products, products/large, products/thumbnails and products/basket.

Sorry about this, well done for spotting it.