Netdespatch ending 31st May

[zoe M]

There has been no involvement by Bluepark in this and they don't have any influence on the integration that has been written by RM, so they won't be able to assist. You need to contact the Click & Drop support team to register for a C&D account (they should have sent you an e-mail to do this if you are already a NetDespatch user).

I am still having problems with Click and Drop, it will not pull over safe places or delivery instructions.. it also doesn't mark the order completed until the Manifest has been done on C & D, so it can be hard to spot new orders.so have to pick all and see if there is a new order. The old system worked so well, it is difficult to understand why it was changed. Apparently the OBA system still works it's just net despatch that doesn't wotk with it.

Also using APC, so will be grateful for any help in integrating the system instead of manually inputting

[amberpumpkin]

We havent set up but can I ask how it determines a parcel or large letter? Our orders are 90% large letter but ocassionally we have small parcels. Do you have to tag every product?

[Neil]

I am still having problems with Click and Drop, it will not pull over safe places or delivery instructions.. it also doesn't mark the order completed until the Manifest has been done on C & D, so it can be hard to spot new orders.so have to pick all and see if there is a new order. The old system worked so well, it is difficult to understand why it was changed. Apparently the OBA system still works it's just net despatch that doesn't wotk with it.

Also using APC, so will be grateful for any help in integrating the system instead of manually inputting

You can changed when the order is marked as despatched in the Click and drop settings. But its not instant. RM Pulls data from BP every 15 mins an posts to Bp every 30.

To be fair the integration is a bit of a half baked attempt, but i think that's good as we are getting according to Click and Drop support.

[Neil]

We havent set up but can I ask how it determines a parcel or large letter? Our orders are 90% large letter but ocassionally we have small parcels. Do you have to tag every product?

You can tell it which you want to send, just make sure you know what codes you are using. You can hide the ones you don't use in the settings, but its supposed to 'auto-learn'. With a few tweaks it'd be quite good, but you know what trying to talk to big companies is like!!

[zoe M]

Thanks Neil,

I have now ticked the box that marks them as despatched and the backend of Bluepark looks a whole lot better now..

[Kitinglard]

How are people dealing with the fact that Royal Mail marks the whole order as despatched and not just the items shipped??

You can't Neil. It can only ship the entire order. C&D is very basic and ok for small e-commerce setups, but we've got to a size now where it just doesn't offer what we need. C&D was developed for RM by Storefeeder (as I understand it) and we found they weren't forthcoming at all in making changes for new features or improvements. Basically, use it 'as is' or find something else.

So, we're now working closely with a small company called Selro https://selro.com/ who had already written a basic integration with Bluepark, but it needed some work. They seem very receptive to changes/improvements to give us what we need and we're working directly with their developer. We're only using them for despatch/shipping functions at the moment but hoping to expand it out to stock control, purchasing etc. over the next 6 months or so as we gain confidence in their system. Their shipping function supports multiple carriers which is great for us because we use DPD as well as RM, so we can book courier shipments and print labels directly from the order info, rather than having to enter the customer's details manually into the DPD website.

Selro sync with BP every 15 mins so this is taking a bit of time to get used to, having had instant order completion within BP, but we've learned to live with it. They are also working on the ability to part ship orders which we need and C&D can't support.

BTW - I saw a comment in this thread about orders not being completed in BP by C&D until they are manifested in C&D. This what we we're told by the C&D rep who visited but we found that they completed in BP once they were shipped in C&D.

Paul

[Neil]

You can't Neil. It can only ship the entire order. C&D is very basic and ok for small e-commerce setups, but we've got to a size now where it just doesn't offer what we need. C&D was developed for RM by Storefeeder (as I understand it) and we found they weren't forthcoming at all in making changes for new features or improvements. Basically, use it 'as is' or find something else.

So, we're now working closely with a small company called Selro https://selro.com/ who had already written a basic integration with Bluepark, but it needed some work. They seem very receptive to changes/improvements to give us what we need and we're working directly with their developer. We're only using them for despatch/shipping functions at the moment but hoping to expand it out to stock control, purchasing etc. over the next 6 months or so as we gain confidence in their system. Their shipping function supports multiple carriers which is great for us because we use DPD as well as RM, so we can book courier shipments and print labels directly from the order info, rather than having to enter the customer's details manually into the DPD website.

Selro sync with BP every 15 mins so this is taking a bit of time to get used to, having had instant order completion within BP, but we've learned to live with it. They are also working on the ability to part ship orders which we need and C&D can't support.

BTW - I saw a comment in this thread about orders not being completed in BP by C&D until they are manifested in C&D. This what we we're told by the C&D rep who visited but we found that they completed in BP once they were shipped in C&D.

Paul

i already have that as part of my custom build solution but RM had insisted that i try C&D first. Unfortuantely it doesn't work well.

Can i contact you direct??

[MountMan]

The C&D integration works fine for me, but then my need are simple, we only send out completed orders , as we make everything we sell, and we are only small e-commerce setup

[Kitinglard]

i already have that as part of my custom build solution but RM had insisted that i try C&D first. Unfortuantely it doesn't work well.

Can i contact you direct??

Sure Neil. Have PMd you.

[Neil]

The C&D integration works fine for me, but then my need are simple, we only send out completed orders , as we make everything we sell, and we are only small e-commerce setup

Yeah for a basic sending all in one order setup its fine.

Anything else, its not been thought out properly.

[jhpe07]

I had a Selro account some time ago, at first they made some updates to get my business, but that soon stopped and the bugs kept showing up time and time again.

So, we're now working closely with a small company called Selro https://selro.com/ who had already written a basic integration with Bluepark, but it needed some work. They seem very receptive to changes/improvements to give us what we need and we're working directly with their developer. We're only using them for despatch/shipping functions at the moment but hoping to expand it out to stock control, purchasing etc. over the next 6 months or so as we gain confidence in their system. Their shipping function supports multiple carriers which is great for us because we use DPD as well as RM, so we can book courier shipments and print labels directly from the order info, rather than having to enter the customer's details manually into the DPD website.

Selro sync with BP every 15 mins so this is taking a bit of time to get used to, having had instant order completion within BP, but we've learned to live with it. They are also working on the ability to part ship orders which we need and C&D can't support.

BTW - I saw a comment in this thread about orders not being completed in BP by C&D until they are manifested in C&D. This what we we're told by the C&D rep who visited but we found that they completed in BP once they were shipped in C&D.

Paul

[suv-admin]

Hi

Hope this is the right place to post!

We have tried to integrate with Click & Drop but found that instead of going to a status of Postage Applied (as it does when we upload a spreadsheet) it imports all orders as New.

Bit of a pain as we then have to go through and apply postage to all our orders which takes a lot of time!

Has anyone else had this issue? If you've managed to avoid it, how do you get C&D to recognise the postage options that you've got - ie. Royal Mail 2nd Class going across as CRL48.

Thanks!
Rebecca

[Kitinglard]

I had a Selro account some time ago, at first they made some updates to get my business, but that soon stopped and the bugs kept showing up time and time again.

We're in touch with them daily and they do seem to be getting things sorted for us. It's in their interest as it will then be an option for other BP users.