Drop Shipping

[cjtait]

I like the way the BP system generates emails automatically to inform customers that products are on their way at the point they are shipped.

Fo products that are sent via drop shippers I can't make this work automatically. The Drop Shipper control in Configuration->Order has two options 'Ship and Notify' which immediately sends a mail to the drop shipper and flags the order as shipped and 'Manual Shipping' which marks the order as 'pending' until I update the shiped field. Crucially, the email to the drop shipper is not sent until I falg the order as shipped.

What I would like to do is a 'Notify and Hold' option where the email to the drop shipper is sent immediately the order is placed, but not show items as shipped until I update the order via the order manager. i.e when I get a confirmation mail back from the drop shipper. Is there anyway to implement this?

Thanks

Chris

[Rich]

In this case, you won't have the drop shipper emails sent automatically, leave the "Drop shipping" setting on "Require manual shipping" in Configuration: Order tab.

On the same tab, at the top, set "Order processing" to "Advanced (picking)".

This means that when a drop shipping order is received, it will arrive in your Order Manager with a Pending status. In order to send the notification email to the drop shipper, and generate the accompanying despatch note, set the relevant items to "Picked" (instead of "Shipped") in the Order Processor.

When you drop shipper confirms the items as shipped, set them to "Shipped" in the Order Processor (and an email to the customer will be sent).