Editing an order by Remote Control - upgrade request?

[pinkypie]

This is a great feature but are there any plans to be able to inform the customer that their order has been amended for any reason. For example, could you not have a box that we could manually fill in that sends an email to the customer to inform then that the order has been changed because xx is out of stock?

I gave it a try and amended an order yesterday (2 of 1 item out of stock) and the lady emailed to ask where the other items were. I used to do a 'refund' when something was out of stock but customers would email and ask why they had received a refund when they had not returned anything. I guess I could uncheck the box. I usually just do not take the money if something is out of stock.

Could there be an option where we could mark something out of stock and it send an email automatically when the order updates? Just thinking aloud really, trying to cut down on the emails I have to send.

[Dave]

Once you have amended the order if you go into the order manager and look at the order you will see a green wavy arrow (best description I can think of) against the address. If you click this it will re-send the order confirmation e-mail as the order currently stands ie with the changes!

[pinkypie]

HI Dave,

Thank you, I have not noticed that before, I can see it.

Can I add a message to the email do you know? Does it tell the customer the order has been amended?

I think I might do an order to myself and see what it says.

Thank you.

[Ashley]

HI Dave,

Can I add a message to the email do you know? Does it tell the customer the order has been amended?

I think I might do an order to myself and see what it says.

Thank you.

Yes, there is a comments box at the bottom of the order where you can add comments