Tracking Information - is it stored in database?

[ukrobj]

Hi folks,

I'm wondering how you keep hold of tracking information for orders processed? When we ship and order as complete, we enter the royal mail tracking number, which the customer then receives in a email, however I can't see that being stored anywhere?

Have you encountered this, we have a paper trail however it would be really nice to find out its stored somewhere so we can recall it from the customers previously ordered items when they say its not been delivered.

Any help appreciated!

[Rich]

Tracking information is contained on the Despatch Note page (the clock icon in the Order Processor, also accessible from the Order Manager).

[ukrobj]

Great, thanks Rich