Customer email address appearing in billing address field

[Chris]

Hi all,

In the last few weeks we've been getting a number of orders coming through where the customers email address is appearing in the "Address Line 1" field.

It's never happened before (in over 3 years) so it's really odd that we get at least one a day at the moment.

I've checked with Rich and nothing has changed in that area. Just wondered if anyone else was experiencing the same thing???

We use the Postcode Anywhere service by the way, just in case that's connected in any way.

[Chris]

I've just had another thought based on a conversation with a customer yesterday that had a similar problem.

Could it be that a particular browser has updated recently and is using "autofill" on address line 1 incorrectly? e.g It thinks it's an email address field.

Just a thought.

[Rich]

Clearly something is happening as Neil has noticed the same thing. We haven't changed anything at this end. Can you confirm whether the confirmation email had the same incorrect details? What I could really do with is notification as soon as one of these orders gets placed so that I can check a few things, including what browser they used.

[Chris]

Hi Rich,

Yes, the confirmation email does come through with the incorrect details.

I've emailed you the details of todays order in case it helps.