Loyalty Points Log

[jimmyservis]

Hello

We have the loyalty points feature activated, but i have two questions;

1) We have a couple of users who have placed orders, but loyalty points are still at zero. Any idea why?

2) We now send an after sales email offering free loyalty points for people who write product reviews. Rather than just adjusting the amount of points on the account, i'd like them to be able to see the amount has been adjusted with some sort of loyalty points log in their account. Is this possible?

Thanks

James

[Dave]

1) Have these orders been completed? The loyalty points are only updated when the order has dispatched and completed.
2) No this is not possible.