Free Gift Discount

[jpmagee]

Hi

I am trying to create a discount and having a slight problem

I have all orders over £50 set to Free delivery, with under £50 at £3.99

The discount that I want to set up is - Buy Product X (£345) and get product Y (£12.95) for Free

It is working ok but it is charging delivery for the free product when I don't want it to. The £3.99 delivery is being added, even though the order is for £345. Any help would be appreciated.

In the meantime I have set it up as an addition, which works and might actually be a good enough solution.

Thanks
James

[Red Devil]

Not sure how you are setting up the free delivery. Are you doing it through the Shipping Manager and basing it on "value" and when the value is over £50 your threshold is £0.00 ? If so, do both products have the same shipping code e.g. "A" ?

Also, check the "free shipping" setting on the discount properties tab.

[jpmagee]

Red Devil, thanks for the reply, sorry I didnt get a chance to respond today.

I have set up a general shipping method in the Shipping Manager with thresholds set at
0 - £49.99 priced at 3.99
£50 and over priced at Free.

Both products have a shipping code of A.

It works as expected when the two products are added to cart separately. It is just when I try to set up the discount that is insists on charging £3.99 for delivery, even though I have set it up as Free Product and ticked the Free Shipping box, see screen shot below.

offer.jpg

Thanks
James

[Red Devil]

Don't know if this will have any bearing but change "Discount Type" to "Value". Then in the Threshold put "From Unit 1" and "Discount £ 0".

I can see that for some reason the cost of the free item is not being added to the total price.

I would have to spend more time on this to work it out. Perhaps someone else knows the answer?