Customer Collection - Delivery Option

[little-linguist]

Is there any emails generated that specifically relate to orders placed for collection by the customer? I wanted to include details of when and how they should collect their order but could only find the standard order confirmation email in the language manager. Many thanks.

[Dave]

Yes there is, in order-->order statuses create an order status of Collection. In the "set automatically if" dropdown box set it to your shipping method of collection. Then enter all your info re collection in the e-mail subject and content boxes.

Customer should then get the order confirmation e-mail immediately followed by the collection information e-mail.

Don't use it Catherine but I think it should work for you.

[TalbotWharf]

I know this is an old thread but I just found it while searching for info about emails to Click & Collect customers. I've set up the collection information email as above, and it sends with the order confirmation, all OK. Thank you for a clear explanation, Dave.
But, when I go on to process the order I have to remember to uncheck the send email box, or the customer gets an email telling them their order has been shipped.
I can set up another order status to send a "ready for collection" email, but how do I stop the "order shipped" email from sending?

Lisa