Sorry this item can't be shipped to your destination

[Deefer]

I have finally got around to adding Europe shipping (yay, lol). I have some products that can't be sent outside the UK and have to admit I was kind of hoping checkout would act a bit like Amazon... by flagging up any items in the basket that can't be shipped to Europe if the customer has given a Europe shipping address. But instead I am getting the generic message that you also get if you pick an 'invalid' country. Pity

So my point is firstly, have I missed anything? How do you good folk make this all a bit clearer to customers (if you can't ship certain products to certain countries?) and is anyone with me on thinking the way Amazon do it is much clearer? We could maybe ask Rich for it to be added to the wish list if enough of us want this aspect improved? You know, next to the item it would flag it up as "sorry but this can't be shipped to your destination."

[Red Devil]

You have not missed anything. It is a generic message but your idea for a change in the basket behaviour is a good one. The system knows that there iis at least one product whose Shipping Code/Shipping Method prevents its shipping to a particular country, so it's just a matter of flagging this on the screen somehow against the relevant product(s) (highlight it/them).

In the meantime, you could add some text in the additional content field for that product(s) to say that you don't ship to Europe.

[Deefer]

Thanks, I have done it all correctly then.

I was thinking in the mean time of adding a message in attributes. Not ideal but gets the message into the basket. Is that what you mean or is there a better way please?

[CLO]

You can flag this up on the product object page, even with a special block ... but you can alter this message too in the language manager:

Capture 18.JPG

[Deefer]

Oh, thanks Chris... that looks interesting. I have checked in my language manager and for Form :: Error :: Shipping :: Items I do have this "The delivery method you have specified is invalid for items in your order" but when or where is it supposed to appear? I am only seeing the Form :: Error :: Shipping message on my cart, as if they have selected an incorrect destination.

"You can flag this up on the product object page, even with a special block" sounds interesting. How does that work please and what would it do?

[CLO]

I'll PM you, Deefer ...