Variant Price Range Descriptions

[Gillf]

So who wants to raise the ticket so BP know we want this?

Are they not reading the forum? I thought I read that they do and then pick up on any issues/ideas where there is a volume of interest. But perhaps I imagined it.

[Lisa]

You can add the word 'from' by editing your template, we've done it on this category:

http://www.digitalcolourservices.co.uk/greetings-cards.html

I've been trying to find if this is possible too and have got as far as being able to add the word 'From' using the 'EasyEdit' > 'Product Cell Design' > 'Product list (multi-column)' HTML template but with my non-existent coding skills I'm not sure how to change the variable so it just shows the lowest price. If someone could point me in the right direction I'd be extremely grateful

This does assume that your lowest priced variant is your default one though.

[Deefer]

Does that add 'from' to everything though, even when there is only one price?

[Lisa]

I think that adds it to everything using that template. Not sure if you could do something with the 'IF' statements to only show it if there were variants, bit more advanced than my capabilities.

[KayJay]

I think it's fair to assume BP are not reading this as it has been 6 days since my original post. I suppose a support ticket is the way to go. I assume in order to add weight to our request we need to send one in each or it will seem it is just me asking for this?

[Rich]

I think it's fair to assume BP are not reading this as it has been 6 days since my original post. I suppose a support ticket is the way to go. I assume in order to add weight to our request we need to send one in each or it will seem it is just me asking for this?

We do monitor the forums. Due to the sheer volume of feature requests we receive on a daily basis, emailing in a support ticket is indeed a better way of requesting a new feature, as we can assign it internally. It is far more helpful to us.

Is there any reason why you wouldn't want to raise a support ticket?

[KayJay]

We do monitor the forums. Due to the sheer volume of feature requests we receive on a daily basis, emailing in a support ticket is indeed a better way of requesting a new feature, as we can assign it internally. It is far more helpful to us.

Is there any reason why you wouldn't want to raise a support ticket?

I am happy to raise a support ticket but surely that would mean you receive lots of individual emails about the same thing? Supports tickets are very much a lonely voice asking for something but with a forum thread you could guage what kind of support there is across users? Is it possible to have some sort of official area where we can raise requests which are then voted on by users? It seems to work well on other systems as BP could then say yes, it is possible and there'a a lot of interest, or no, the coding won't allow it or yes it is possible but only you want it so it is on the bottom of the list.

[Dave]

Is it possible to have some sort of official area where we can raise requests which are then voted on by users? It seems to work well on other systems as BP could then say yes, it is possible and there'a a lot of interest, or no, the coding won't allow it or yes it is possible but only you want it so it is on the bottom of the list.

Excellent idea. Another forum section for Bluepark Updates / Modification Requests would make a lot of sense. At least this way they will be all in one place and not scattered around the rest of the forum in no mans land like they are now. Easier for us and easier for BP.

Perhaps directly underneath the Private Discussion: Bluepark Users forum would be a good place.

[bornfree]

We do monitor the forums. Due to the sheer volume of feature requests we receive on a daily basis, emailing in a support ticket is indeed a better way of requesting a new feature, as we can assign it internally. It is far more helpful to us.

Is there any reason why you wouldn't want to raise a support ticket?

We're fairly new to BP and have used the 'support ticket' route ('support enquiry' on the contact form) to good effect for day-to-day queries about build, functionality, etc. But I've always been unsure as to how BP handles 'feature requests'. I consider feature requests to be totally different from everyday support enquiries. The way that BP handles feature requests would benefit from being more formalised and transparent, including the opportunity for BP users to suggest requests, see requests that have been submitted, vote on requests, see comments from BP on whether each is feasible (with timetable), etc. (as suggested by KayJay).

[Rich]

I am happy to raise a support ticket but surely that would mean you receive lots of individual emails about the same thing? Supports tickets are very much a lonely voice asking for something but with a forum thread you could guage what kind of support there is across users? Is it possible to have some sort of official area where we can raise requests which are then voted on by users? It seems to work well on other systems as BP could then say yes, it is possible and there'a a lot of interest, or no, the coding won't allow it or yes it is possible but only you want it so it is on the bottom of the list.

It's not a problem to send in a ticket and include a link to the forum thread. We have a ticket system which enables us to organise internally everything from support requests, to bug reports, to feature requests. The forums don't have any kind of system for doing this.

It's helpful, from our perspective, to start a forum thread and gauge the level of support for a feature. If the OP makes a formal request and quotes the thread, we can consider the request and also see the discussion surrounding it.

This request is a "quick win" and makes sense. On the other hand, it requires changes to the language system, so would need to be included at the appropriate time. I've noted your ticket and it's on the list to be included.

[KayJay]

Okay, is there any chance we can have a new forum section at least for update requests only? The process if I understand it correctly is to search the forum to see if it's already been asked, create a thread if not, gauge interest, raise a support ticket with BP with a link to the thread, and then monitor the forum for an official response?

Update requests are scattered all over the place on the forum as no-one is quite sure where to put them. For example this thread is one from 2009 where the question was initially asked, so it is a feature request that is 7 years old. I had to trawl the search function to find it. If there was a proper section where the format was to make the title what you are requesting the users could monitor what is going on?

[Neil]

Is there any reason why you wouldn't want to raise a support ticket?

Hi Rich,

If i can just say without causing a massive stink, i think the problem here lies in the fact that there is very little documentation with regards to what BP is capable of - and lets face it, its alot more than most people realise!

The forum is a gold mine of info on what BP is capable of, but i'm often amazed at how often people who have been using BP for 5 years or so, say on posts on here - "I never knew BP could do that". There are so many hidden functions, tips and tricks, whether regarding block usage, variables, etc, etc, that even long term users proabably still do not know about, because its not documented anywhere.

Also, I'd be godsmacked if I'm the only one here that when evaluating a new piece of software I'm considering using, I not only check the forums for complaints/comments from existing users, but also how pro-active the company is in supporting its own forum, this actually plays a big part in my decision.

I'm not knocking the BP software itself - actually the product is brilliant! But when we first started using BP, you personally were very active almost daily in joining in the conversation. Granted, I understand that as a company gets bigger the bosses do lose that customer contact side to an extent - I am also guilty of this with our own business, I really need to get out on the road more. But James does/did get involved, but this is now sporadic at best.

That is why I think people turn to the forum first rather than raise a support ticket, they are trying to find the info at the time that they need it, which isn't always when a support ticket can provide the info - also alot of companies are now only accepting support tickets through forums for this reason, also it adds site content.

Surely in alot of cases, when you reply to a customer support ticket, alot of this info could/may/will be relevant to all of us here who use the BP system - even if not at that moment in time. Perhaps you can add a section to the forum where only you can start posts. The question and your reply could simply be copied and pasted into a new thread (minus any personal details obviously) for people to read, and be able search for. I know i'd find it very useful. I'm pretty sure this would also cut the amount of support requests down that you get as the infobase gets built up, saving your staff time - then we can get more updates in :-)

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Is this just me? What do others think?

[bengalcat]

I totally agree with Neil. I am sure I do not use the full potential that BP offers because I do not know that certain features exist. I would really like a comprehensive guide to BP....I would even pay for it.
I like Neil's idea of a section in the forum like Questions and Answers .

[KayJay]

I stand by my earlier post, if there was a separate section for updates and feature requests it would also become a good place to gather information on features that as a user we don't know about, or workarounds that are possible. I know I would search that area first and it might be someone posts a feature request and someone else comes along and says, actually that's already possible and here's how.

At the risk of looking like we are trying to create some sort of mob, I am with Neil in that I always check a company's forum and social media to see what they are like at reacting to customers and what kind of complaints arise. The BP forum is a really good place, I can't think of any other forum for an ecommerce platform that doesn't have an unhappy customer complaining about their treatment. The BP software is not like that, it is robust and a solid platform and there are very few, if any disgruntled customers. If the forum could become a useful source of information on current features and discussion on possible future upgrades, it would surely reduce the burden on the support ticket system.

[Ashley]

All I can add, is that I used to visit this form daily, to see the questions, answers, ideas and developments - but that buzz seems to have gone. I think this stems from the fact that whereas we used to have a lot of updates, these are now more rare, I assume because Bluepark are working on fewer but more complex developments. So that gives us less to talk about.