'Wrong country' delivery choice confusing

[LabelKing]

Here is what my customer did:

1. They added items to their basket
2. Selected UK as the delivery option
3. Proceeded to the checkout
4. Selected UK as the county
5. Entered a Jersey postcode
6. Got an error telling them that the delivery option they chose isn't suitable for their location and please select the appropriate delivery option
7. Sent me a screen shot of the basket showing a) the error, and b) the only delivery option is UK which is crossed out

I logged in as the customer and went to the basket and got the same issue. How are you supposed to change the delivery option to the correct delivery option, when all of the other delivery options have disappeared and the only one available is crossed out and unselectable?

This stumped my for a bit, but eventually figured it out. But given this is where you selected the delivery method in the first place it's not very logical/obvious as to where it actually needs to be selected... Something that needs to be 'adjusted' maybe?

[Neil]

This is working correct - Jersey is not part of the UK. It is a Crown dependency.

[LabelKing]

Yes, I know. It's working that way because I set the UK delivery option specifically to exclude Jersey postcodes and the Jersey delivery option to include Jersey postcodes. That is completely missing the point.

The point is, having accidently selected the incorrect delivery option, and having been told to select the correct one, it is not at all clear how to do that given that the only option in the list now is the incorrect one.

[greggrant]

Jersey has its own 'country' selection in shipping manager.

[Red Devil]

Can you select another country from the drop down menu? Then it will display the options for that other country.

To show all options (for all countries), select the "Select Country" from the drop down menu.

[LabelKing]

Jersey has its own 'country' selection in shipping manager.

Yes, I know, they just selected the wrong country. I'm not saying that it doesn't work, I'm saying that when the customer doesn't select the correct combination initially it's difficult for them to figure out how to correct it - though it can be done when you know how. It's just not obvious. In fact it's far from obvious when looking at the error in the basket.