Email blacklist - 1,500 email bounces

[Deefer]

I just sent a newsletter and got 1500 bounces due to blacklisting of the server It says:

Please contact your Internet service provider since part of their network is on our block list (S3150).

It is the usual hotmail / outlook suspects. In fact I recall now that I used to check the black / block lists before even sending my newsletter but I can't recall for the life of me what I used to use other than it was online, you entered the server info / IP and you could see if there were any blocks.

I have happily used the BP newsletter function for years and the alternative is expensive so I want to carry on via BP if possible but not with this happening.

Has anyone got any tips or tricks please?

[niche]

No tricks Im afraid, but I moved to Klaviyo in December to help with this issue as it was just getting worse and worse. Even order notifications were going to peoples spam etc or not getting through so now i dont even have them via BP's servers. i pay £30 a month ish but if you have a big list it will cost more but there are lots of other benefits. Plus I learnt a bit about email best practice which helps with this sort of thing. Email providers are getting more and more fussy about what they deem as spam. Im still getting BT internet ones bounce even through Klaviyo but erratically.

[Deefer]

Oh heck, to do all that and still have some issues must be frustrating. Thank you for the info. I hadn't heard of them. Not sure I can throw any more money at things at the moment. My newsletter list isn't huge. I wonder what the cost would be to send 8,000 every couple of months. Arhhg, it never ends :-(

[Deefer]

I contacted Microsoft via their online form and it says Not qualified for mitigation

Great :-(

[Deefer]

I don't get how good people like us all who follow all the new GDPR rules and only contact their legitimate subscribers still encounter email sending issues and yet daily I still receive 10-20 spam emails. Grrrrr.

[niche]

Yes annoying but i think it's really tricky. Klaviyo integrate with BP which was why I chose them and BP were brilliant helping me when needed. A bit of a learning curve, I dont do lots of emails, not my strength but needs must! The BT internet ones all got rejected then another time they went through. BT have had issues with the emails so it may have been that. But nowadays I think the title of your email, content, how many links, pictures etc can affect things.

[Neil]

I actually think BP should remove the newsletter function, it’s obvious that the lack of mail list management is harming servers reputations for order confirmations, etc, and the ease of use in designing a email is so much better.

We send 40k a week through Mailerlite, and the list is cleaned, and deliverability and click throughs are very very high. Unless you start cleaning the list, including deleting emails of people who don’t read, you are fighting a loosing battle.

[niche]

Yes Neil I think you are right. I knew nothing about cleaning lists until i started with Klaviyo. I think they should remove the newsletter option too, there are much better ways to do it albeit that you have to pay something elsewhere.

[bornfree]

We've actually been having more luck with BP email newletters recently. After a long period of getting many bounce backs (often via Barracuda Networks) the situation is much better now, with very few bounces I'm happy to report. Fingers crossed!

[Deefer]

We've actually been having more luck with BP email newletters recently. After a long period of getting many bounce backs (often via Barracuda Networks) the situation is much better now, with very few bounces I'm happy to report. Fingers crossed!

Interesting. Have the hotmail etc.. ones stopped bouncing now?

[niche]

On Klaviyo (not BP) most BTinternet emails are still being blocked as spam but erratically, sometimes they get delivered and sometimes they are Hard Bounced, weird.

[bornfree]

Interesting. Have the hotmail etc.. ones stopped bouncing now?

We've never had problems with Hotmail bounces. A lot of our list is made up of school/college contacts - these are the ones that bounce back.

[Neil]

We've actually been having more luck with BP email newletters recently. After a long period of getting many bounce backs (often via Barracuda Networks) the situation is much better now, with very few bounces I'm happy to report. Fingers crossed!

Doesn’t mean they are being delivered to the inbox though just because it’s not bouncing.

[Deefer]

Interesting, How can we tell?

[Deefer]

We've never had problems with Hotmail bounces. A lot of our list is made up of school/college contacts - these are the ones that bounce back.

Different servers maybe. On the BP server that I am on, all hotmail / outlook etc.. are banned.