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I would recommend getting a PPI account with Royal Mail if you send items less that 1 kg. Royal mail are very cheap. I have sent out thousands of items and only 1 went missing.
Their non recorded service is reliable but I would advise this for items under £30 value. Their recorded method is also good and Royal mail will send you a book which you would put the recorded stickers into.
If you send out lots of thems I would also recommend you pay for collections which costs around £5 per week. With this you can get the royal mail cages and the driver will collect the cage daily. Its much better than those small grey sacks.
I have used varous couriers. Nightfreight smashed 90% of the products I sent. They only lasted 1 week. I then used Business Post who were good. They did have their bad moments and they just don't have the systems in place to deal with certain situations. A lot of the deliveries made by Business Post were late. According to my customers their drivers had the habbit of not leaving cards through the door.Their drivers were not employed by business post and work on the basis that for every delivery made they would get paid X amount. I suppose the drivers would say they visited the address when in fact they didn't just to get paid. I left Business Post when they told me their customer service landline phones were not working. I asked if they had mobiles available in situations like this and they said no. They obviously do not think ahead. They also damaged lots of items.
I then opened an account with UPS and I now know how a courier service should be run. They are the best company I have ever delt with. Very efficient and they have never delivered late. This enabled my to get on with the business and not deal with customer complaints. I can safely say they have not lost me any customers or damaged any items. They are expensive but knowing I have not lost a customer means they are worth every penny.
If you are looking for a courier based on price UPS are not the cheapest but they give you peace of mind. Their web based systems are advanced by keeping your customers informed of their delivery status by email.
Their non recorded service is reliable but I would advise this for items under £30 value. Their recorded method is also good and Royal mail will send you a book which you would put the recorded stickers into.
If you send out lots of thems I would also recommend you pay for collections which costs around £5 per week. With this you can get the royal mail cages and the driver will collect the cage daily. Its much better than those small grey sacks.
I have used varous couriers. Nightfreight smashed 90% of the products I sent. They only lasted 1 week. I then used Business Post who were good. They did have their bad moments and they just don't have the systems in place to deal with certain situations. A lot of the deliveries made by Business Post were late. According to my customers their drivers had the habbit of not leaving cards through the door.Their drivers were not employed by business post and work on the basis that for every delivery made they would get paid X amount. I suppose the drivers would say they visited the address when in fact they didn't just to get paid. I left Business Post when they told me their customer service landline phones were not working. I asked if they had mobiles available in situations like this and they said no. They obviously do not think ahead. They also damaged lots of items.
I then opened an account with UPS and I now know how a courier service should be run. They are the best company I have ever delt with. Very efficient and they have never delivered late. This enabled my to get on with the business and not deal with customer complaints. I can safely say they have not lost me any customers or damaged any items. They are expensive but knowing I have not lost a customer means they are worth every penny.
If you are looking for a courier based on price UPS are not the cheapest but they give you peace of mind. Their web based systems are advanced by keeping your customers informed of their delivery status by email.
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