Odd goings on with Paypal payments

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  • SarahT
    Senior Blueparker
    • Nov 2011
    • 856

    #1

    Odd goings on with Paypal payments

    Is it just me or is there something odd happening with Paypal payments at the moment ?

    Whenever I receive a paypal payment for an order through our site, the email I get from Paypal is different. It used to say "notification of payment received from ....". Today, it's saying "[person's name] has sent you a payment".

    When I log into my Paypal account, all of the money that has been paid for orders today via Paypal, is showing as "pending". This has never happened before.

    I know a couple of the customers that have paid via Paypal today so know they are genuine but I don't know whether the money has cleared (presumably not, if it's showing as pending) which means I don't want to despatch orders where the payment hasn't cleared from people I don't know

    Any ideas ?
    Sarah
    Online Felt & Haberdashery Boutique
  • swg
    Senior Blueparker
    • May 2010
    • 448

    #2
    Have you changed over to the new "interchange fees"? I understand payments are then held for about a day.
    South West Greenhouses

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    • SarahT
      Senior Blueparker
      • Nov 2011
      • 856

      #3
      Originally posted by swg
      Have you changed over to the new "interchange fees"? I understand payments are then held for about a day.
      I haven't done anything ! I haven't had notification about "interchange fees" - whatever they are ! I just want the money so there's no delay in us sending out customer orders. How do I check to see about the fees and change it back if it has somehow defaulted to that ? When I go into the money section of my paypal account it's showing the pending amount as "ebay non-performer", but the orders haven't come via ebay.

      Thanks

      EDIT - I've just spoken with Paypal and it seems there is some sort of technical issue going on that is affecting a lot of people. If anyone else has been affected by this, you need to call Paypal and get them to add your name to the list of people affected. Thanks !!
      Last edited by SarahT; 14-06-2016, 16:53.
      Sarah
      Online Felt & Haberdashery Boutique

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